[Gluster-users] gluster 3.2.0 - totally broken?

[Joe Landman]

On 05/18/2011 03:27 PM, Udo Waechter wrote:
>
> On 18.05.2011, at 19:13, Joe Landman wrote:
>
>>
>> +1  Folks, get an account there, and report problems, even if you
>> haven't paid for support.
>>
>> Second, if you haven't paid for support, and you are using it in a
>> production environment to either make money or support your
>> mission, please, help Gluster there as well.  They aren't doing
>> this project for their own health, they need to show a demand for
>> this in market from paying customers (just like Redhat, and every
>> other company).
>
> Here, the question arises what the difference between the paid and
> non-paid version is? Is there one? Or do paying customers only get

Yes.

> the possibility to call support? If so, what good would it be if

Their issues get priority.

> basic functionality does not work. Would one get instant bug-fixes?

There is no such thing as an instant bug fix, as I am sure you are aware.

> Do paying customers get better documentation? Do they get a warning
> about versions that obviously have problems? What I see from here:
> http://www.gluster.com/services/ nothing of these services would
> actually help if the software provided by the company is flaved like
> gluster seems to be.
>
> We are using mostly opensource software. In my experience it usually
> makes no big difference whether one pays for a product or not. On the
> contrary. The commercial software that we use gives us the feeling
> that we could call someone and have our problems solved quickly. The
> experience is the contrary. Usually one is treated like someone who
> does not know a thing and problems or bugs usually do not get solved
> quicker. Sometimes it gives us headaches that we do not have someone
> to blame for a bug when these turn up in Opensource software. Most
> projects that do care such grave bugs are solved quickly. Just our
> experience... --udo.

I won't respond to this here, this is for Gluster Inc. to respond to.

I am trying to get someone from the company to hopefully spend a bit 
more time talking about the issues.

-- 
Joseph Landman, Ph.D
Founder and CEO
Scalable Informatics Inc.
email: landman at scalableinformatics.com
web  : http://scalableinformatics.com
        http://scalableinformatics.com/sicluster
phone: +1 734 786 8423 x121
fax  : +1 866 888 3112
cell : +1 734 612 4615