[Gluster-users] concern about lack of answers

Anand Babu Periasamy ab at gluster.com
Fri Dec 4 04:09:15 UTC 2009

Sal, Thanks a lot for the reply. We are very pleased to see how supportive and mature our 
Gluster community is!.

Ever since we started GlusterFS development, we forgot holidays and weekends all together. 
Most of us hardly sleep at night (may be in the day ;). We very much want to actively 
participate in the community discussions, but due to lack of time we are unable to do so.

We are successful, because our community is spreading the word around and promoting us. We 
are obligated to help our community too, not just paid customers. We should at least 
answer new type of questions on the mailing lists. Our team has doubled in size this year 
alone. We will assign some dedicated resources to answering the community moving forward.

Our commercial success is dependent on how big our community is. We are beginning to see 
good traction on the commercial side. Most of our customers today came from they 
community. They download GlusterFS, tried it themselves and purchased subscription when 
they took the system to production or scaled their business.

Lets hope 2010 will make all of our lives easier with Gluster Platform 3.0 (launching in 5 
more days). It automates installation, configuration and optimization to a large degree. 
It doest not require sys-admin skills.

Happy Hacking!
Anand Babu Periasamy for Gluster Team

sal poliandro wrote:
> You get what you pay for?  Try the 30 day trial for support until you
> are comfortable enough admining it on your own.  These guys need to
> put bread on their table to you know...
> That said, compared to the DRBD support team the gluster team actually
> does try and support the free editions as much as possible.  When I
> first started using gluster (it was still in beta, and im still using
> that install on a few servers) having them even on the list to point
> out little things was a benefit I didn't find with most other OS
> projects.  If they take a little while to get back to you, but you
> don't have to pay for it, it just means you have to get used to
> everything before you put it in production.  You need to spend the
> time tinkering so they can spend the time doing what they need to do.
> Free as in speech, not as in beer...
> Sal
> On Mon, Nov 23, 2009 at 11:14 PM, Pablo Godel <pablo.godel at gmail.com> wrote:
>> Hello,
>> I've been testing glusterfs for a couple of weeks now. It's been running
>> fine, it is really cool.
>> My main concern is the lack of answers in this mailing list, which AFAIK, it
>> is the main channel to get support other than paying for the subscriptions.
>> I sent a couple of questions. First it took days for the moderator to
>> approve it, then I got nothing. I also saw many other good and interesting
>> questions with no answers. Why?
>> If glusterfs wants to become a serious option, it needs better community
>> support.
>> Best regards,
>> Pablo Godel
>> _______________________________________________
>> Gluster-users mailing list
>> Gluster-users at gluster.org
>> http://gluster.org/cgi-bin/mailman/listinfo/gluster-users

Anand Babu Periasamy
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