[Gluster-users] concern about lack of answers

[Pablo Godel]

Sal,

I've been involved in open source for many many years (about 15). I know how
it works. I also live and eat thanks to open source. I devote a considerable
amount of my time to support open source projects, mainly because I want to
give something back.

I am very interested in glusterfs. I think it is a great idea and has a lot
of future and potential. But if a product is called it self open source and
has a community around it is very important that those that know how it
works take the time to lead those newcomers. Otherwise it will not grow and
it is possible that it will not come to be what it could. You probably know
WordPress, and PHP. These are huge open source projects that have great
communities behind them. Without these communities they would not be the
success they are today. If I made the comment about the lack of response is
because I care and because I think there is a lot of potential and would
hate to see it fail. If I would not care, I would just unsubscribe and move
on.

I am not asking anyone to work for free for me. If glusterfs proves to work
for my requirements, I will most probably look into a subscription. Right
now, even the lowest level is a bit too expensive if we are not sure if it
will work for us.

Anand,

I appreciate your response. I look forward to the future of glusterfs.

regards,
Pablo

On Thu, Dec 3, 2009 at 11:09 PM, Anand Babu Periasamy <ab at gluster.com>wrote:

> Sal, Thanks a lot for the reply. We are very pleased to see how supportive
> and mature our Gluster community is!.
>
> Ever since we started GlusterFS development, we forgot holidays and
> weekends all together. Most of us hardly sleep at night (may be in the day
> ;). We very much want to actively participate in the community discussions,
> but due to lack of time we are unable to do so.
>
> We are successful, because our community is spreading the word around and
> promoting us. We are obligated to help our community too, not just paid
> customers. We should at least answer new type of questions on the mailing
> lists. Our team has doubled in size this year alone. We will assign some
> dedicated resources to answering the community moving forward.
>
> Our commercial success is dependent on how big our community is. We are
> beginning to see good traction on the commercial side. Most of our customers
> today came from they community. They download GlusterFS, tried it themselves
> and purchased subscription when they took the system to production or scaled
> their business.
>
> Lets hope 2010 will make all of our lives easier with Gluster Platform 3.0
> (launching in 5 more days). It automates installation, configuration and
> optimization to a large degree. It doest not require sys-admin skills.
>
> Happy Hacking!
> --
> Anand Babu Periasamy for Gluster Team
>
>
> sal poliandro wrote:
>
>> You get what you pay for?  Try the 30 day trial for support until you
>> are comfortable enough admining it on your own.  These guys need to
>> put bread on their table to you know...
>>
>> That said, compared to the DRBD support team the gluster team actually
>> does try and support the free editions as much as possible.  When I
>> first started using gluster (it was still in beta, and im still using
>> that install on a few servers) having them even on the list to point
>> out little things was a benefit I didn't find with most other OS
>> projects.  If they take a little while to get back to you, but you
>> don't have to pay for it, it just means you have to get used to
>> everything before you put it in production.  You need to spend the
>> time tinkering so they can spend the time doing what they need to do.
>>
>> Free as in speech, not as in beer...
>>
>> Sal
>>
>> On Mon, Nov 23, 2009 at 11:14 PM, Pablo Godel <pablo.godel at gmail.com>
>> wrote:
>>
>>> Hello,
>>>
>>> I've been testing glusterfs for a couple of weeks now. It's been running
>>> fine, it is really cool.
>>>
>>> My main concern is the lack of answers in this mailing list, which AFAIK,
>>> it
>>> is the main channel to get support other than paying for the
>>> subscriptions.
>>>
>>> I sent a couple of questions. First it took days for the moderator to
>>> approve it, then I got nothing. I also saw many other good and
>>> interesting
>>> questions with no answers. Why?
>>>
>>> If glusterfs wants to become a serious option, it needs better community
>>> support.
>>>
>>> Best regards,
>>> Pablo Godel
>>>
>>> _______________________________________________
>>> Gluster-users mailing list
>>> Gluster-users at gluster.org
>>> http://gluster.org/cgi-bin/mailman/listinfo/gluster-users
>>>
>>>
>>>
>>
>>
>>
> --
> Anand Babu Periasamy
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>
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